How can we help?
Get help with your account, billing, exports or a privacy request.
support@castframe.appEmail from your account address where possible. Include what happened and a Campaign name or invoice reference if relevant. Never send passwords, API keys or full card details.
Billing, cancellation & refunds
Open Billing to manage your payment details, view invoices or cancel renewal. Cancellation takes effect at the end of your paid period, and you can reverse it before that period ends.
For a refund request or a payment that needs review, email us with your invoice reference. Cancellation and refunds are separate: canceling renewal does not return an earlier payment.
Exports & AI
Standard includes static creation and PNG export. Pro adds animation and HTML5 for supported formats. Finished HTML5 exports are available for 24 hours from completion; download files you want to keep.
Optional AI uses your own OpenAI API key. OpenAI bills that usage separately. If generation fails, include the error message in your email and leave out your key.
Privacy & account deletion requests
You can delete individual Campaigns and unused personal Image assets in the workspace. You can also remove your logo and Custom fonts in account settings. These options remain available when paid access ends.
To request secure data return, account deletion, access, a correction or waitlist removal, email privacy@castframe.app. We will verify the request, arrange return before deletion when chosen, and explain completed, pending and retained scope. Support can also route your request.
Removing an account does not cancel a subscription or refund a payment automatically. Tell us if you also want to stop renewal. Files you have downloaded and browser data on your other devices require separate removal.